Customer Email Issues
As you know from the earlier blog post, some Network Solutions customers have had email issues recently, including slower-than-normal transmission and unexpected duplication. If you have experienced these specific issues, there is no action that you need to take at this time.
Some customers have also reported bouncebacks with a message that their email had too many “hops.” If possible, please have the sender re-send these emails, though it’s possible you may still see some delays.
If you have email issues other than the ones outlined above, please reach out to our customer service team. Be aware that your wait times may be longer than usual. An alternative is to submit your issues through your online Account Manager. Once you log in, click on the button that says “help and support” and then “open a help ticket” to submit your request.
We regret any inconvenience that these issues may have caused, and appreciate your continued patience as we work to fully resolve them. We will post any other updates as they are available.